To reserve a car, simply select your preferred vehicle and rental period using our booking slider and submit your request. Once we receive it, we immediately check availability and confirm your booking. If the selected car is not available, we will propose suitable alternatives.
To finalize the reservation, you only need to confirm your intention to rent and share a copy of your passport and share a phone number that we can reach you on whatsapp. No deposit is required. Full payment is made upon delivery of the car in Mauritius.
Some customers may be concerned about not paying a deposit, but rest assured — we are a professional and trusted car rental company with many satisfied customers and excellent reviews. Your reservation is secure and guaranteed with us.
Our website uses a request-based booking system rather than an instant online booking system. No payment is taken online, and submitting the form does not automatically confirm a specific vehicle.
All vehicles are displayed on our website so that you can select your preferred car and submit your rental dates. Once we receive your request, our team checks the actual fleet availability for your requested period and will then confirm the requested vehicle or, if necessary, offer you a suitable alternative.
We use this system because vehicle availability can sometimes change from one day to another. For example, if you request a car from 1 January to 10 January, the vehicle may already be booked on 1 January but become available from 2 January. Rather than simply declining your request, we can sometimes rearrange our fleet and offer you another available vehicle for the first day, allowing you to switch to your originally requested car from 2 January onwards.
In most cases, the vehicle you request will be available when you make your request sufficiently in advance. However, because our website does not provide real-time vehicle allocation or take online payment, your request is only confirmed once our team has reviewed and confirmed it with you.
We aim to respond to all booking requests within 12 hours, so you will receive a quick confirmation and, if your requested vehicle is unavailable, we will provide the available alternatives.
Please note: A booking request submitted through our website should not be considered a confirmed reservation until you receive confirmation from our team.
We accept cash in any currencies or credit card. Payment by credit card cost an extra of 4% for bank charges.
Our standard delivery time is between 08:00 and 10:00 in the morning.
For collection, you can choose either:
For airport deliveries, we are available to deliver the vehicle at any time, according to your flight arrival time. Other delivery and collection times may also be arranged upon request, subject to availability.
We do not charge anything when you book a car with us. The payment is effectuated on delivery of the car.
Yes, we accept payments by credit or debit card. We also accept cash payments in several currencies.
No deposit or excess amount is blocked on your credit card at the time of rental. However, the hirer remains liable for the applicable insurance excess in the event of an accident where the hirer is at fault or where the third party is unknown. The insurance excess ranges from €395 to €600, depending on the vehicle model.
Please note that, due to a number of past experiences with last-minute cancellations, we require a 20% non-refundable deposit for bookings made by customers from the following countries:
This policy has been introduced because we have experienced many cases where customers confirmed a booking weeks or even months in advance and then cancelled only 1–2 days before the scheduled vehicle delivery, informing us that they had decided to use a car from a friend or relative instead.
When a booking is confirmed, we reserve the vehicle exclusively for you and we have to turn down other customers for the same rental period. A last-minute cancellation can therefore result in a significant loss for us, as there is often not enough time to find another customer for those dates. Since most customers arrange their car rental in advance, it is particularly difficult to re-rent a vehicle at such short notice.
The 20% deposit is therefore non-refundable and is required for bookings from the countries listed above. This helps us ensure that confirmed reservations are made in good faith and allows us to continue offering no-deposit bookings to our customers from other countries.
All our vehicles include basic insurance in the rental price. This means that if you are involved in an accident and you are not at fault, you will have nothing to pay. However, in the event of an accident where the hirer is at fault or where the third party is unknown, the hirer is responsible for the applicable insurance excess, which ranges from €375 to €600, depending on the vehicle model.
Yes, all prices displayed on our website are inclusive of VAT (15%) and all applicable taxes. The price quoted at the time of booking is the final amount payable, with no additional VAT, tax charges, or hidden fees added later. What you see is exactly what you pay.
If you have not received a response, it is usually due to one of the following reasons:
Your booking request is less than 3 rental days. As such this has not been acknowledge.
You requested a monthly-only vehicle for a rental period of less than 30 days. In such cases, the request is not acknowledged, as these vehicles are strictly reserved for long-term rentals.
Long-term rentals are subject to a minimum rental period of 30 days.
Vehicles labeled “Monthly Rental Only” are not available for short-term rentals.
The displayed price for monthly-only vehicles is a special long-term monthly rate.
Any booking request for a monthly-only vehicle with a rental period of less than 30 days will not be acknowledged.
All long-term rentals are subject to availability and final confirmation at the time of booking.
We do not charge any fees for making or canceling a car booking. Cancellations made in advance are free of charge.
However, a disturbance fee of €100 will apply if the vehicle has already been delivered to the airport and our driver is waiting for you, and you then inform us that you will not proceed with the rental. This fee covers driver time and fuel costs.
If you need to return the car before the agreed return date, please contact us in advance. We can arrange to collect the car earlier once the new return date and time have been agreed.
Please note that no refund is provided for unused rental days. Our rental prices include applicable taxes and VAT, which are already accounted for based on the original rental period.
In addition, most of our rentals are booked in advance rather than on short notice. When a car is returned early, it is therefore very unlikely that we can rent it again for the remaining days.
For these reasons, the original rental amount remains payable even when the car is returned earlier than planned.
We use a unique system that only Hosram Car Rental uses. Instead of the old method of holding a banner with your name, we ask you to send us a selfie before boarding your flight. This way, our team can instantly recognize you as soon as you arrive, and you can also spot them right at the exit point. It’s quick, easy, and ensures a seamless pickup with no waiting. We’ve received a lot of positive feedback from our clients for this approach.
Yes, we do offer long-term and monthly car rentals. The first vehicle displayed on our website slider is available exclusively for long-term rental (minimum 30 days), and its price is calculated at a special long-term monthly rate. This vehicle appears on the booking form as “Suzuki_Swift_GLX22_Monthly_Rental_Only.” Please note that bookings for this vehicle will only be acknowledged if the rental period is at least 30 days. Requests for shorter rental durations will not be accepted, as this car is strictly reserved for monthly rentals.